Our Commitment 
Woodlands Clocks & Gifts is committed to providing outstanding customer service and only high quality merchandise, because of this we are able offer our customers a 15-day money back guarantee. In the unlikely event that your are not completely satisfied with your merchandise, we will gladly accept your purchase for a refund. Our specific return and exchange policies are described below. A 10% restocking fee will be applied for all returns over $250.

Return Policy 
We agree to accept returns for up to 15 days following customer receipt of the merchandise. The charge card will be credited following receipt of the merchandise. The merchandise must be in its original new undamaged condition with its original packaging and accessories and accompanied by the receipt and packing slip. You must first contact Woodlands Clocks & Gifts to obtain a return authorization code and receive return shipping instructions. The carton must be free of non-factory writing, labels, or in any other way altered by the customer. The clock carton is not a shipping carton and must be placed inside another box with suitable packing material prior to shipping. Refunds may be affected if return items do not meet these criteria. We're sorry no custom orders, seasonal or specialty items can be returned. A 10% restocking fee will be applied for all returns over $250.

Receipt of damaged merchandise by customer must be reported within 10 days. Damaged merchandise will be repaired or replaced without charge. Be advised that refunds of shipping costs will only be performed if the return is the result of our error.

Warranties 
Most of our timepieces, clocks, gifts and other merchandise are warranted against manufacturer's defects by the manufacturer for a period of at least one-year. Inquire as to the specific manufacturer's warranty for your product.

Payment Methods 
We accept Visa, MasterCard and American Express credit cards for payment. We also accept money orders and personal checks. Merchandise will be shipped upon approval and receipt of funds. A $25 service charge will be assessed for all returned checks. Woodlands Clocks & Gifts maintains ownership of the merchandise until all payments are received.

A cashiers check drawn on a US bank is required prior to shipment for all shipments to overseas destinations.

Delivery 
Delivery is available around the world at affordable prices. We endeavor to ship all in-stock items within five business days. All orders for wall, mantel, and table clocks will be shipped Standard Ground Shipping within the continental USA. For international shipping or expedited shipping, contact us. Grandfather and floor clocks will be shipped via the best available method. Cost and shipping method for grandfather and floor clocks will vary based on location.

A  6.25% Sales Tax will be added on to shipments to Texas residents.

Delivery by Christmas via UPS Ground is not guaranteed after December 11.

Faster shipment methods are available upon request. Please contact us for other shipping options and applicable charges. Free Ground Shipping on Orders Over $85.00. This offer is for the Continental U.S.A. only.


Secure Online Ordering 
Our Secure Online Ordering System uses a dedicated secure server with SSL (Secure Socket Layer) technology for processing online orders safely. Our secure server software (SSL) is the industy standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that you can shop safely online.



To order any of our fine clocks or gifts, use our Secure Shopping Cart.

Disclaimer: All information deemed reliable but not guaranteed. Woodlands Clocks and Gifts and information provider(s) shall not be held responsible for any typographical errors, misinformation, or misprints and shall be held totally harmless. Prices are subject to change without notice.